At Retro Graphics, we’ve done our best to create a Web site that anticipates and satisfies our customers’ needs. With that goal in mind, we’ve compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us.
Q. I bought graphics from another vendor. Will you install it and warranty it?
A. Yes and No. We stand by our goods and services. However, we can not vouch for the quality of goods from a third party.
Q. I have agreed to purchase graphics from your company. What now?
A. From here we will schedule you for an install date. Depending on the service, you have the choice to wait, or we may recommend you drop your vehicle off in the event of something as time consuming as a wrap.
Q. Do I need to do anything to my vehicle before an install?
A. You do not need to, but a wash is always appreciated as it makes our work a lot easier. We have to pay our labor and washing a car is going to increase labor time.
Q. There are tiny bubbles in my install.
A. Due to the nature of vinyl, you are bound to have a few albeit tiny bubbles here and there. They will work themselves out over time. Please just be patient and give them time.
Q. What is the best way to get a hold of you for a fast response.
A. Phone or e-mail is best. We treat all customers equally and on a first come first serve basis.
Q. I’m in a rush and need the job done quickly.
A. For expedited service, there will be a rush charge. You must remember that basically you are asking to be bumped in front of people who had contracted work prior to your business. This will be addressed by the sales associate prior to work being commenced.
Q. I want to get a quote but your salesman will not give me a
A. If you are unsure of any aspect of the design we cannot give an exact quote. We can work a proof on the computer to determine an exact design for you, at which point we can then give you an exact quote.
Q. What do I need to do to get an exact quote.
A. Knowing exactly what you are putting the graphics on (i.e. make, model and year of car) or the dimensions of the material (i.e. 36” x 96” aluminum sign) to receive the work is the first step.
Q. Do you charge to do a design?
A. Yes and No. Essentially, the design will be part of the overall bill, however, because we have had some customers in the past that would have us change a design 12 times we had to implement a nominal design fee up front to secure our services.
Q. I got a quote from another place for such and such amount. Do you
A. We can price match or beat the price in many instances, but due to the nature of our business and the variety of vinyl, many times these lower price quotes are for cheaper materials. Our sales associate will inform you of this as well should the issue arise.
Q. My graphics are fading or peeling prior to expected lifespan. Can you help?
A. Absolutely, give us a call and we will schedule you in to take a look and determine the best course of action. We stand by our products and services wholeheartedly.
Q. I see packages for sale in your shop, but why don’t you have prices for general services listed?
A. It is very hard to price things on a standard basis when every job is so unique. Therefor every job is priced individually, Of course, we do have a certain set of guidelines by which we use to determine an appropriate price.
Q. What forms of payment do you take?
A. We accept cash, and most credit cards. We also accept Paypal and are currently looking into accepting Bitcoin for some services.
PRODUCT / SERVICE SPECIFIC
Q. How long will my graphics continue to look good.
A. While every job is custom, we strive to use the highest quality vinyls possible. What this means is that your graphics should still look fresh and clean after 5+ years.
Q. So are you using a 5 year vinyl?
A. Yes and No. Vinyl wrap material is rated with an outdoor life span ranging 1-5+ years, however, standard permanent vinyl is rated with an indoor/outdoor lifespan ranging 6 months-12 years. At the very minimum, our permanent vinyls we use are 6 year vinyls with a 12 year option.
Q. I ordered a graphic package from your store, but received an
e-mail stating that it is unavailable.
A. Sometimes the color and finish combinations are not always available. if you order a package and we cannot complete it for any reason, we will e-mail you with a choice of a change to your order for an equal rated product or a full refund.
Q. Do you come to my house or work and do it all there?
A. Yes & No. We prefer to install in our own garage however we have the ability to meet a customer at a convenient location to start and finalize all work.
Q. I see there are other Retro Graphics, are you a franchise?
A. No, we are not a franchise, and there is no association, we have been in business since 2001. As of 2013 Retro Graphics is a nationwide registered Servicemark/Trademark.